Terms of Service

1. About Our Service

By accessing or using Take a Seat's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

Take a Seat is an online platform that introduces clients to qualified UK mental health professionals. Our services include:

• Facilitating introductions between clients and therapists
• Providing screening tools to help identify potential support needs
• Coordinating assessment booking requests on behalf of independent clinicians
• Providing information and resources about mental health and neurodivergence

We do not employ therapists, provide clinical supervision, or control the services they offer. Each therapist operates independently and is responsible for their own practice.

3. Your Relationship with Therapists

When you engage with a therapist through our platform:

• Your therapeutic relationship and any contract for services is directly with the therapist
• The therapist sets their own fees, cancellation policies, and terms of service
• The therapist is responsible for their own professional conduct and clinical decisions
• The therapist becomes the data controller for clinical information shared during therapy
• Any complaints about therapy services should be directed to the therapist and their professional body

4. User Responsibilities

As a user of our platform, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use the service only for lawful purposes
• Understand that our screening tools are not diagnostic and do not replace professional assessment
• Make your own informed decisions about engaging with therapists

5. Therapist Standards

We endeavour to list therapists who are:

• Qualified mental health professionals
• Registered with recognised UK professional bodies (e.g. BACP, UKCP, BPS, HCPC)
• Holding appropriate professional indemnity insurance
• Committed to ethical practice guidelines

However, we do not supervise, employ, or control the therapists on our platform. We recommend you verify their credentials and ensure they are a good fit for your needs.

6. Assessments

When you book an assessment through our platform:

• Assessments are conducted by independent, qualified clinicians
• We facilitate the booking but do not conduct assessments ourselves
• Assessment fees and cancellation policies are set by the clinician
• The clinician is responsible for the assessment process, diagnosis, and any recommendations

7. Emergency Situations

8. Limitation of Liability

As a referral and introduction service, Take a Seat:

• Is not responsible for the quality, outcomes, or conduct of therapy sessions
• Does not guarantee the suitability of any therapist for your needs
• Is not liable for any actions, omissions, or decisions made by therapists
• Is not responsible for technical issues beyond our reasonable control
• Does not accept liability for any indirect, consequential, or special damages

Our total liability to you shall not exceed the fees you have paid to Take a Seat (not to therapists) in the 12 months preceding any claim.

9. Complaints

If you have a complaint:

• About a therapist: Contact the therapist directly and/or their professional body
• About our platform or service: Contact us at complaints@takeaseat.co.uk

We take complaints seriously and will respond within 10 working days.

10. Intellectual Property

All content on our platform, including text, graphics, logos, and software, is the property of Take a Seat Ltd or our licensors and is protected by UK and international copyright law.

11. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For questions about these Terms of Service, please contact us at: